UKGold is committed to protecting its customers' privacy and the security of any personal data it collects. We strictly adhere to the requirements of UK Data Protection legislation and the purpose of this statement is to explain what personal information we collect and why, and how we may use it.

When placing an order, we need to be supplied with a customer's name, address, phone number, email address and payment details. Without this we would be unable to process and fulfil an order and during the order process, customers have the option of withholding certain personal details that are non-essential to the order system.

By agreeing to use our service, customers agree that we can use the personal information that is provided in order to update them about service updates and changes and any new products and services that we introduce.

For our part we undertake not to sell, rent or exchange any personal information we hold with any third party for commercial or other reasons beyond that which is required for verification of the customer's identity for the purpose of debit/credit card validation.

We have strict security systems and procedures in place to prevent unauthorised disclosure of customers' personal information in accordance with UK Data Protection legislation. We do not collect sensitive information about customers beyond what is knowingly provided, and in order to check the accuracy of and update the data stored on our database, customers can log into the 'Contacts and Billing Details' section of their myUKGold Customer Control Panel.

In common with normal business procedure, UKGold uses 'cookies' stored on each customer's computer to assist in the log in to the myUKGold Customer Control Panel. Cookies are small data files that are sent from our system via the web browser to a folder that already resides on the customer's computer. UKGold cookies are harmless and if cookies are blocked by the customer's system it will not 'remember' the log in details, which will have to be typed-in in full every time the customer logs in.

As part of the debit/credit card validation process, the customer's bank or credit card processor may require us or the customer to verify personal details. We can and will only ever provide the information mentioned above that has already been provided to us by the customer. In the event that this results in non-validation or non-approval of a customer's application it will be the customer's responsibility to refer to the bank or credit card processor in question and not UKGold.

Customers should contact sales@ukgold.com if they have any questions about data protection and privacy.